Frequently Asked Questions
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Rockman Jewelry pieces are handcrafted out of the finest materials by our team of master artisanal jewelers. Our collections are made from 14 karat or 18 karat gold, so they'll never tarnish or discolor. All of the diamonds in our pieces are G/H color and SI clarity. Our pieces are meticulously scrutinized by our quality control teams so you can rest assured you've invested in jewelry made to last.
Yes! We proudly assert that all diamonds in Rockman Jewelry product are conflict free based on our close relationship with select number of suppliers who have been individually vetted. All diamonds offered are from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions and the Kimberly Process.
Pure gold is so soft it is rarely used in jewelry. Jewelers deal with various gold alloys, collectively called karat gold. Karat (K) tells the number of parts, by weight, of gold in 24 parts of alloy. The higher the percentage of pure gold, the higher the karat. Pure gold is 24K; 18K is 18 parts fine gold and 6 parts metal; 14K is 14 parts fine gold and 10 parts metal;
HyCeram®, is a hybrid ceramic polymer compound with an intense and high-quality appearance. It combines the advantages of 60% microfine ceramic and modern 3D cross-linked polymers providing a luxury and long lasting material than can be used by artisanal craftsman for the jewelry creation.
To keep your cherished pieces in pristine condition, we recommend removing your jewelry before sleeping, showering, or working out. It is also best to avoid wearing your jewelry during any activity where they would come into contact with harsh chemicals or otherwise be damaged.
We can only repair items that were purchased at www.rockmanjewelry.com.
Please follow the instructions below to start the repair process:
- Complete our Repair Form.
- Send the form by email @ This email address is being protected from spambots. You need JavaScript enabled to view it.
- Someone from our repairs team will reach out within 48 hours of receiving the form with a repair price quote and further instructions.
Please note if your item was purchased through a department store or independent jewelry store, you will need to contact that retailer for repair instructions.
Please note that Rockman Jewelry is not responsible for lost or stolen items.
You may return or exchange your merchandise within 14 days. Learn more about our return and refund policy.
Custom designed merchandise and items engraved with personalized information cannot be returned or exchanged. Learn more about our return and refund policy.
All website products are made to order by our artisanal craftsman.
We need 3 to 5 business days for our products to be produced exclusive for you. During peak season (i.e. Black Friday), please provide us up to 2 more business day for the completion of your order.
We will send you a Dispatch Email with your tracking number as soon as your goods are dispatched. You should receive your goods within 5 - 8 business days from the time of dispatch.
Upon dispatch of your order a tracking number is send to you via e-mail, with all your DHL shipping details. From there you can track the process of your order until delivery.
Express Delivery within 2 business days of dispatch is only available in E.U. with an extra fee of 15€.
Please note that EKAN SA is not responsible for lost or stolen items once declared “delivered” by the carrier. If your package is lost in transit, please email us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. In the case of a lost or stolen package, we, the shipper, will file a claim with the mail carrier on your behalf. When submitting a report, it can take 8-10 business days for the claim to be completed. EKAN SA is unable to replace the lost or stolen item until the claim is resolved with the mail carrier.
Send us an email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone us at : +30 210 7239 033 Monday to Friday 09:00 – 16:00 (GMT+3) or send a letter to: Customer Services Department EKAN SA ,Arnis 14 & Aiginitou 14-16 St., GR11528 Athens Greece.
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Cooling – off period
When you order from us online, you are entitled to a cooling off period after dispatch of your goods. During this cooling-off period, you can return your goods without any charge.
Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period.
Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee; these include Personalized Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalized Item orders section below).
How to return
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please email us This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to return your goods and we will send you pre-paid labels so that you can return them free of charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
We accept refunds or exchanges of items provided they are returned in their original packaging. If you would like to return your items please ensure the plastic label remains sealed. If the label has been removed from the item or if the label has been tampered with, we cannot refund or exchange the item.
All returns are done exclusively with DHL, using the pre-paid labels that we will provide through email.
Personalized Item Orders
When you order a personalized Item from our website, we will create a specific and potentially unique item designed around your own specific requirements.
You may change your mind and notify us that you wish to cancel your order for a Personalized Item at any time before you receive our email confirming dispatch of your order for Personalized Items (see Ordering process and contract formation above).
Once you have received our dispatch confirmation email, a binding agreement will be formed, and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange the return procedure.
Products purchased at Department Stores or Private Retailers
As we operate separately, items purchased at any of our department stores or private authorized retailers cannot be returned or exchanged through www.rockmanjewelry.com. You have to contact directly the store or retailer where the actual purchase has taken place.
Refunds
You will receive an email when your return is received, and your refund has been processed. Please allow 1-2 business days for your return to be processed.
Refund amounts for returned items will be credited to the original method of payment and currency on your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue. Depending on your bank's processing time, it may take a few days to reflect on your account.
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GREECE
ROMANIA
BULGARIA
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At EKAN SA, we respect our customers’ privacy. EKANS A operates worldwide under name brands including EKAN, Rockman Jewelry, ekanshop This privacy policy (“Policy”) applies to all EKAN SA activities, including, but not limited to our retail locations, brands’ websites, and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked (collectively, our “Website”). This Policy is to inform you about how we collect, use, share, and protect personal information.
By providing information to us (by any means, whether in a store, in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy. Any reference to our Website includes its e-mail, text, live chat, and other electronic messages. If you do not agree with this Policy or our practices, you may not use our Website.
This Policy may change from time to time and is incorporated into our Website terms of use Your continued use of our Website constitutes your acceptance of those changes. We encourage you to review this Policy periodically.
To make this Policy as user friendly as possible, at the start of each section below we’ve included a “plain English” summary of the content.
We collect information like your name, email address, location, and the account credentials that you have given us online or that we have obtained automatically. We use this information to process your orders and a few other things mentioned in this Privacy policy (like logging and analytics). If you connect with social media through one of our websites we will automatically have access to information provided by the platform. For your convenience, we use cookies so you don't have to log in every time you visit our website.
We collect personal information about you in various ways, such as when you provide it at our stores, on our Websites or affiliated websites, through our apps and social media channels, at our events, through your participation in surveys, via text messages or on the telephone. The types of personal information we may collect include:
- Contact information (such as name, postal address, email address, and mobile or other telephone number);
- Username and password if you have registered an account with us;
- Payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
- Purchase, return, wish list and transaction information;
- Customer service information (such as customer service inquiries, comments and history);
- Device information
- Photographs, comments and other content you provide;
- Information regarding your personal or professional interests, date of birth, anniversary date, demographics (such as gender, occupation, income and marital status), experiences with our products, and shopping and contact preferences;
- Social media information;
- Contact information you provide about friends or other people you would like us to contact; and
- Information we may obtain from our third-party service providers.
In addition, when you visit our Website, open our emails, use our apps or interact with our related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you for the purposes described below, and to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, please note, however, that without cookies you may not be able to use all of the features of our Website.
We may also offer internet-based advertising programs on our Website such as AdChoices and NetworkAdvertising. These third-party services selectively display ads based on browsing history. You can opt out of these services by clicking on the links in this paragraph.
We also may collect information about the location of the mobile device or tablet used to access the Website (“Location Data”). Location Data includes: (a) the location of the mobile device or tablet derived from GPS or WiFi use; (b) the IP address of the mobile device or tablet or internet service used to access the Website; and (c) other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs. We will inform you if a specific Website, app or service collects precise Location Data. If you do not want us to collect Location Data from your device, please delete the app or disable the location settings on your device or tablet. Note, however, that disabling the location setting may affect your ability to access and use that app.
When you connect with social media though the Website, you may link with social media platforms and social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) (collectively, “Social Media”). When accessing services through a Facebook or other Social Media account, we may (depending on the applicable user privacy settings) automatically have access to information provided to or through the Social Media platform. We may collect and use this information for the purposes described in this Policy or at the time the information is collected.
Information collected directly by the third party providers of the features is subject to the privacy policies or notices of these providers. We are not responsible for these providers’ information and privacy practices.
Information we collect will only be used as described in this Policy. If you choose not to provide certain information, we may not be able to provide you with requested products, services or information.
We use your information in a range of ways but mainly to deal with your orders, to enroll you into loyalty programmes or to contact you regarding a product. We use third party analytics which may use details such as your IP address.
We may use the information described above in one or more of the following ways, and we may seek specific consent prior to such use, depending on your jurisdiction:
- to provide our Website and its contents to you;
- to provide requested products and services including, as applicable, order confirmation, billing, and delivering products or services;
- to process and track orders;
- to respond to comments, questions, or concerns;
- to prevent and detect fraud and other unlawful activity, claims and other liabilities;
- to improve or develop new services and product offerings;
- to identify, offer, and contact you with personalized content and advertising, including newsletters, articles, product or service alerts, new product or service announcements, savings awards, event invitations, and other information;
- to conduct market research, surveys, and similar inquiries to help us understand trends and customer needs across product categories or customer groups;
- to alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement;
- to enroll you in loyalty or other programs, and enter you into sweepstakes and promotions or contact you regarding a contest prize;
- to keep a record of our interactions with you if you place an order or otherwise deal with our representatives over the telephone or online;
- to notify you of changes to our Website or any products or services we offer;
- for marketing and promotional purposes;
- to verify and validate your identity to reduce credit risk and manage collections;
- to ensure that your shopping experience is as easy and pleasant as possible;
- to carry out our obligations and enforce our rights; and
- to comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.
We may also use the information in other ways for which we describe at the time of collection.
In addition, we may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (a) customising our users’ visits to our Website, (b) delivering content tailored to our users’ interests and the manner in which our users browse our Website, and (c) managing our Website and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
We may use third-party analytics services on our websites and apps, such as those of:
The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse your use of our Website. The information collected through these means (including IP address) may be used by these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the Website. To learn more about these analytics services and how to opt out, please visit the relevant websites listed above, or click here to learn about our partners participating in the Digital Advertising Alliance.
We collect information about your online activities to provide you with targeted advertisements. We use third party ad networks such as Facebook and DoubleClick (Google) – from which you can chose to opt out.
On our Website, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. This section of our Policy provides details and explains how to exercise your choices.
You may see our ads on other websites because we use third-party ad networks, such as the following, to serve our ads:
- DoubleClick
- GDN Google Display Network
- RadiumOne
- Amobee
- Rubicon Project
- OpenX
- AppNexus
- Yahoo
- Certona
Through such ad networks, we can target our messaging to users through demographic, interest-based and contextual means. We may also use our own cookies to serve you relevant advertising. However if you would like to turn this service off, you can manage cookies in your browser settings. We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, click on the links above, or click here to learn about our partners participating in the Digital Advertising Alliance.
EKAN SA will not sell or rent your personal data to a third party. If we work with partners or contractors they may have access to your personal data but only to the extent needed to do their job for us.
We will disclose your information to a third party such as the police, if required to do so by law.
We do not disclose personal information we collect about you, except as described in this Policy. We may share personal information with service providers who perform services on our behalf. These service providers are permitted to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services. We also may share your personal information with our affiliates and joint marketing partners for the purposes described in this Policy.
We may release your personal information if we are required to do so by law or court order, to enforce or apply our Terms & Conditions or if we believe in good faith that such release is necessary or appropriate to protect the rights, property, or safety of our company, customers, affiliates, or others. We may also share or transfer information, including your personal information, in connection with the sale, transfer, acquisition, merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by EKAN SA or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before information is transferred or becomes subject to different privacy practices.
We may also share information or data in a form that cannot be used to uniquely identify or contact an individual person (“non-personal information”). We may collect, use, transfer, and disclose this non-personal information for any purpose. Non-personal information that we collect may include information regarding your activities on the Website, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the Website are of most interest.
We take many steps to ensure your information is safe however we can't fully guarantee its security. Please be aware that we never send emails requesting personal information.
We enforce commercially reasonable security measures online and in our physical facilities to protect against the loss, misuse, disclosure, or alteration of personal information provided to us. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose or transmit to us.
If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.
Our Website has been approved by industry recognised trust marks that protects its customers’ confidential information using those services. Additionally, we have taken measures to make shopping on the Website a safe and enjoyable experience for our valued customers. We use Secure Sockets Layer (SSL) encryption technology, the industry standard for secure online transactions, to encrypt your personal credit information, including your credit card number, before it travels over the Internet.
You are free to opt out of our mailing list and to contact us to update your preferences. This will not affect our communications to you regarding your orders.
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove you from our mailing lists, exercise your rights regarding your personal information, or submit a request, please This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also unsubscribe from receiving our emails by following the “Unsubscribe” link provided in our emails. We will honor your request to remove you from our mailing list(s), but there may be a delay between submission of such request and actual removal from our mailing lists, as these lists are generated well in advance of our actual mailings. Opting out of communications does not affect our communication with you via telephone or email regarding your orders or other sales or service transactions.
You may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information byThis email address is being protected from spambots. You need JavaScript enabled to view it.. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.
Our websites are not for use by children. Please let us know if a child under the age of 13 has provided us with personal information online.
We are committed to protecting the privacy of children. The Website is not directed to children and we do not knowingly collect any personal information from children. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian please contact us. Please visit the FTC’s website at www.ftc.gov for tips on protecting children’s privacy online.
By providing your information you have consented to us using your details in accordance with this Policy and to us contacting you about your account.
By providing information on or through a Website you are consenting to the collection, use and disclosure of such personal information as described in this Policy. You may withdraw your consent at any time by following the procedure described in the “Your Choices” section above.
In addition, your use of the Website constitutes consent (a) to be contacted about your account through any contact information you provide, including mobile phone numbers, even if the number is on a Do Not Call list, and even if you are charged under your phone plan and (b) to the use of any automatic telephone dialing system and/or a prerecorded message when contacted.
Our site contains links to third party websites and we are not responsible for those sites.
This Website may contain links to third party websites operated by individuals or companies unrelated to us. Please be aware that we are not responsible for the privacy practices of such third party websites. We provide links to these websites for your convenience only and you access them at your own risk. We recommend that you review the privacy policies and terms of use posted on and applicable to such third party websites prior to utilising them.
You can contact us to edit or remove your personal information from our database. We will keep it as long is necessary and/or permitted by law.
If you have a Website account, you can log in to view and update your account information. Please contact us with questions or concerns, to request edits to your personal information, or to have it removed from our database. We keep your personal information for as long as we think is necessary or advisable, and we reserve the right to retain it to the full extent not prohibited by law.
We may transfer your personal information within and outside the European Economic Area.
When we obtain information about you, we may transfer, process, and store such information in the United States and other countries, both within and outside of the European Economic Area. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.
If anything about this Policy changes, we will let you know via this website or an email.
We will modify this Policy if our privacy practices change. We will notify you of such changes by posting the modified version on our Website and indicating the date it was last modified, and, if the changes are significant, we will provide a more prominent notice (including by email in certain instances). The date this Policy was last modified is at the top of this page. Please periodically review this Policy so that you are familiar with the current Policy and aware of any changes.
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Terms & Conditions of Use for The Website
Welcome to the Rockman Jewelry Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions you should immediately stop using the Website.
Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.
Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.
You can print out any page from this Website, including any of our Terms & Conditions, by selecting Print from the File menu of your internet browser.
Definitions
"We" and "us" means EKAN SA, a company incorporated and registered in Greece with company number 087382002000 and registered address Arnis 14 & Aiginitou 14-16 St., GR11528, Athens, Greece.
Rockman Jewelry is a trading name of EKAN SA.
"Website" means the website at www.rockmanjewerly.com.
"You" means the person using the Website whether as a guest or as a registered user.
EKAN SA operates this Website. You can find further details about us under the Company Information section.
The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.
Website Content
All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website; download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party; utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilization, any substantial parts of the Website; or create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.
Your Obligations
You Will Not:
- use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
- upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
- use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
- create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
- frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
- attempt any unauthorised access to any part or component of the Website.
- You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.
We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.
User Generated Content
Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.
Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website
Our Liability to You
While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.
The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.
We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will attempt to correct the fault as soon as we reasonably can.
We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.,
We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.
We remain liable however for:
- loss, damage, death or personal injury resulting from our negligence;
- fraud or fraudulent misrepresentations;
- any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
- Links and third party e-commerce
- The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.
If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.
Changes to Terms & Conditions for Buying Goods Online.
We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.
These Terms & Conditions for Buying Goods Online are governed by the law of Greece and you and we agree to use the Greek courts if there is any dispute between us.
If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.
Please also see our Privacy Policy or more details of how we use your information. Click HERE
General
These Terms & Conditions of Use are governed by the law of Greece, so you and we agree to use the Greek courts if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.
User Content Terms of Use
These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.
Your Obligations when Posting or Uploading Content
By submitting any content to us, you represent and warrant that:
- you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
- all "moral rights" that you may have in such content has been voluntarily waived by you;
- all content that you post is accurate;
- you are at least 18 years old;
- use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration;
- that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
- You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers,) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.
How we may Use any Content You Submit
For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.
You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
How We May Use Your Details
By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.
We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
Definitions & General Considerations
"We" and "us"
means EKAN SA, a company incorporated and registered in Greece with company number 087382002000 and registered address Arnis 14 & Aiginitou 14-16 St., ZIP 11528, Athens, Greece.
Rockman Jewelry is a trading name of EKAN SA.
"Website"
means the website at https://www.rockmanjewelry.com/.
"You"
means the person using the Website to purchase any of our goods online.
"Working days"
means all days other than Saturdays, Sundays and Greek statutory and public holidays.
By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
Please note that residents of Greece, Romania and Bulgaria may not use the Website to purchase Goods.
Process for Online Orders and Cancellations
Ordering Process and Contract Information
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us; when we dispatch your goods from the warehouse, we will send you a confirmation email ("Dispatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
Important note regarding Personalized Items: The above order process does not apply in relation to your orders for Personalized Items. We will acknowledge your order as described in step 1 above, however the following order process shall apply:
Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.
Your order will go into production shortly after the order is placed and payment is processed.
Please note that orders (whether for Personalized Items or other items) will only be dispatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
We do not have to accept your order and in particular, we will not accept your order if:
- your payment is not authorised;
- there is an error on our Website regarding the price or other details of the goods;
- you have cancelled your order in accordance with the instructions below
- we will be in contact with you as soon as practicable by email in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Cancelling an Order before Dispatch
If you change your mind after placing an order, you can cancel it at any time before we have sent our Dispatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.
Please note the above does not apply to your orders for Personalized Items (please see our dedicated Personalized order section below).
Returning Goods after Dispatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after dispatch of your goods. During this cooling-off period, you can return your goods without any charge.
Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a Dispatch Email from us) and ends 14 days after the day following delivery of the goods.
Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalized Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalized Items order section below).
Faulty Goods
If you do receive faulty goods, please follow one of the procedures outlined on the Return & Refund Policy page.
Returning Goods
Please refer to our Return & Refund Policy page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please email us This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to return your goods and we will send you pre-paid labels so that you can return them free of charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
We accept refunds or exchanges of items provided they are returned in their original packaging. If you would like to return your item(s) please ensure the plastic label remains attached. If the label has been removed from the item or if the label has been tampered with, we cannot accept any refund or exchange of the item.
Personalized Item Orders
When you order a personalized Item from our website, we will create a specific and potentially unique item designed around your own specific requirements.
You may change your mind and notify us that you wish to cancel your order for Personalized Item at any time before you receive our email confirming dispatch of your order for Personalized Items (see Ordering process and contract formation above).
Once you have received our dispatch confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please refer to our Return & Refund Policy page.
Delivery Information
Free Standard delivery applies only to all orders placed on the Rockman Jewelry Website.
- We reserve the right to change or discontinue free delivery at any time.
- We deliver worldwide excluding Greece, Spain, Romania and Bulgaria
When will I receive my goods? We will send you a Dispatch Email as soon as your goods has been dispatched. You should receive your goods within 5 - 8 business days.
We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control (ie. customs clearance delay, extreme weather conditions, etc).
Customs, and other taxes on international returns must be paid entirely by the customer
No dispatch is available in PO Box address.
Please note that you will need someone to sign and accept delivery.
Product Availability
All website products are made to order by our Artisanal craftsman.
We need 3 to 5 business days for our products to be produced exclusive for you. During peak season (i.e. Black Friday), please provide us up to 2 more business day for the completion of your order.
If the goods you have ordered are unavailable, you will receive an email notification to confirm this.
We currently do not dispatch goods to addresses in Greece, Spain, Romania and Bulgaria.
For more details on our delivery options see the Delivery information page.
Pricing and Payment
Prices throughout the Website are quoted in EURO and/or USD and payment can only be accepted in EURO and/or USD. Prices include VAT. Prices quoted on the Website are applicable exclusively to goods purchased through this Website.
While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.
If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order.
If we cannot get in contact with you to notify you of the error, your order will be cancelled. In these circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.
For Personalized Items, your payment card will be debited when you place the order. For other items, your payment card will be debited for your order on the day that we send you the Dispatch Email (i.e. the day on which we dispatch your goods).
Company Information
EKAN SA
Arnis 14 & Aiginitou 14-16 St.
GR 11528
Athens, Greece
Rockman Jewelry is a trading name of EKAN SA.
Registered in Greece under no. 087382002000
VAT Registration no. EL 095 071280
Contact Us
If you have any questions relating to this website, please contact us:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +30 210 7239 033
Write to: Customer Services Department, EKAN SA Arnis 14 & Aiginitou 14-16 St. GR11528, Athens, Greece.
- Details
- Written by Super User
- Category: Uncategorised
Our flair
of creativity
In history there have been times when men have dripped gold and jewels as much as, or even more than, women. Jewelry is conventionally a female domain, but in recent years men are experiencing with it more than before, so men’s jewelry is more prominent than ever; it is becoming a fixture of any stylish man’s wardrobe. They increasingly choose to adorn their outfits with precious items. Gone are the days when they were limited to watches and wedding rings.
Today’s dapper gent looks for jewelry that can be worn every day or for special occasions. Men’s jewelry is a need that can no longer be ignored. Ekan designers have been designing women’s gold jewelry for the last 50 years until a sparkle of creativity in early 2020 gave birth to Rockman.
We Rock Men’s
jewelry
A piece of jewelry is distinct in its detail. It reveals its designer’s passion, craftsmanship and acumen. Rockman’s award-winning designers are continuously driven by their values: passion, innovation, vision, foresight, attention to detail.
Every piece of Rockman jewelry is made by hand in 14K or 18K gold, Hy-Ceram and natural diamonds. Our craftsmen complete the production process of each piece when they take the design and apply their years of experience with the attention to detail it merits arriving to you in a perfect state.
Over 40 years of heritage
EKAN is a Greek family-owned company founded in 1974 with headquarters in Athens, Greece. We design and produce premium handmade gold jewelry; operate mainly in the wholesale market and export to over 40 countries.
Our creations appeal to the modern consumer and combine the latest trends in fashion. Each model is designed and crafted by our award-winning designers, to achieve maximum precision and perfection. Innovation is our choice. We always have a fresh and creative look, which enables us to produce unique and fashionable gold jewellery.
With the support of our experienced and skilful craftsmen, every idea and creative concept is transformed into reality. We invest in our people. Our designers and craftsmen have been carefully selected, based on their unique skills and experience and are constantly trained to remain current with the latest industry developments and trends. We always aim to perfection, sticking to our tradition for manufacturing the highest quality jewelry.
- Details
- Written by Super User
- Category: Uncategorised
We deliver our creations worldwide excluding Greece, Spain, Romania and Bulgaria.
Free standard delivery applies to all orders placed on the Rockman Jewelry Website.
Orders are shipped via DHL.
All website products are made to order by our artisanal craftsman.
We need 3 to 5 business days for our products to be produced exclusive for you. During peak season (i.e. Black Friday), please provide us up to 2 more business day for the completion of your order.
We will send you a Dispatch Email with your tracking number as soon as your goods are dispatched. You should receive your goods within 5 - 8 business days from the time of dispatch.
No dispatch is available in PO Box address.
Please note that you will need someone to sign and accept delivery.
Customs, and other taxes on international returns must be paid entirely by the customer.
We reserve the right to change or discontinue free delivery at any time.
Express Delivery within 2 business days of dispatch is only available in E.U. with an extra fee of 15€.
Lost or Damaged package
Please note that EKAN SA is not responsible for lost or stolen items once declared “delivered” by the carrier. If your package is lost in transit, please email us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. In the case of a lost or stolen package, we, the shipper, will file a claim with the mail carrier on your behalf. When submitting a report, it can take 8-10 business days for the claim to be completed. EKAN SA is unable to replace the lost or stolen item until the claim is resolved with the mail carrier.
- Details
- Written by Super User
- Category: Uncategorised
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +30 210 7239 033
Write to: Customer Services Department
EKAN SA
Arnis 14 & Aiginitou 14-16 St.
GR11528 Athens
Greece.
- Details
- Written by Super User
- Category: Uncategorised
Men’s gold jewelry, unique design for those who want to stand out.
